The claim process is simple and convenient for the customer. To complain about the goods, first contact us by telephone 0800 066 3422 or you can contact us by email: claim@oponeo.co.uk
The next step is to fill out a claim form and send photos of the advertised goods. Then we will arrange a courier to pick up the advertised goods on the date specified by the customer.
We will inform you of the decision made on the basis of the study of the goods or on the basis of the submitted photos decision will be forwareded to you by phone, in writing or by email.
In case of a positive or partially positive decision of your claim you can choose if you wish to get the product exchanged or have a money refund (part or full). If the decision is negative you can ask for the goods to be returned back to an address of your choice (additional returns cost charge will apply) or we can dispose of the goods free of charge.